Política de privacidade
What information do we collect?
We collect information pertaining to the requirements of the website. When you register on the site, participate in a contest, or place an order, your information is collected in regards to your preferred activity on the website. It further extends to responding to a survey or communicating via email or other relevant modes.
We may ask general details during the registration or while placing an order. This information may include your name, email address, phone number, mailing address, and credit card information. However, you may visit our website to seek information on any query related to your purchase.
How do we use your information?
We may use the information that we collect from you at the time of registration, order placement, entering a contest, filling a survey, or while surfing the website in the following manner:
- To personalize your browsing experience with relevant details to deliver the content and product offerings of your choice.
- To serve you in full capacity while responding to your customer support requests.
- To process the transactions timely.
- To supervise a promotional activity, contest, or other site features.
In addition to this, we may send you periodic emails if you’ve subscribed to our newsletter. If you wish to unsubscribe from the promotional emails from our end, please refer to the “How can you unsubscribe or modify the information provided to us?” section.
Please note that the visitors who participate or browse other features, such as members-only program or marketing activities, will have an option to be added to our email list in order to receive relevant email communications from our end.
How do we protect your information?
We take stern security measures to comply with safety standards concerning your personal information. Your information is secured behind networks, which are accessible to limited personnel, carrying special rights to access systems and confidential details. Your sensitive information, such as your credit card details, is duly transmitted through the Secure Socket Layer (SSL) technology and further encrypted into our database, to be accessed by the designated personnel only.
How do we protect our information?
Any product image or/and product details found on any other platform without consent from a working partner of Kotawala Jewels, will be held liable. There will be strict measures taken for the same.
Do we use “cookies”?
For example, cookies help us remember or process the items in your shopping cart. Further, we analyze your preferences on the basis of your current or previous site activity. Cookies also help us aggregate data about website traffic and website interaction, so that we can enhance our website with improved features.
We may avail of the services from third-party to help us assist and understand the preferences of our site visitors. However, you may note that these service providers are not entitled to use any information collected on our behalf.
You can also choose to have your device warn you each time a cookie is being sent to you. Or, you can turn off all cookies if required. You carry this out through your browser, such as Internet Explorer settings. To find the desired section quickly, you may use the Help menu in your browser to learn how to modify cookies.
If you turn off the cookies, you won’t be able to access the features that could improve your website browsing experience. Also, some of our services can be delayed in their functioning. Regardless, you can place orders over your telephone by connecting with our customer service department.
Do we disclose your information to third parties?
We do not sell or trade your confidential information to any outside parties. We do so only after receiving an advance notice from your end. The term “third-party” excludes Silver Palace Inc. along with hosting partners and other vendors who assist us in operating the website or servicing you. We may release your information when we find the release is to comply with the law, enforce our website policies, or protect the rights or safety. However, any non-confidential identifiable visitor information may be provided to other parties for promotional uses.
How can you unsubscribe or modify the information that you have provided to us?
To unsubscribe from our newsletters, please let us know by modifying your preference under the “My Account” section. However, you may receive emails that are already in production due to the email production schedule.
You can delete your online account information through signing into the “My Account” section of our website, and remove your billing addresses, shipping details, and payment information. We may, however, store information about any individual sales transaction for record-keeping purposes.
To enhance your shopping and purchase experience, we may include third party links to our website. These linked websites maintain separate privacy policies; therefore, we have no liability or responsibility for the activities of these linked websites.
Regardless, we welcome any feedback or suggestion to protect the privacy of your website along with your confidential information.
Feedback and Queries
Terms and Conditions
You can visit our Terms and Conditions section containing information about the website use, disclaimers, and liability and limitations governing the use of our site.