Minimum order value is $50

Frequently Asked Questions (FAQs)

FAQs


Shipping FAQs

1. How do you ship the parcel ?
We have partnered with FedEx for all our deliveries.

2. How do I track my order once it has been dispatched?
Once your order is dispatched, we send you an email with the tracking details of the shipment.

3. Which countries do you ship to ?
We ship worldwide.


4. When will you deliver the goods ?
Items in stock will be delivered within 48 hours, and made to order shall be shipped in 2-3 weeks. For bulk orders, please get in touch with us regarding the lead time.



Product FAQs


1. Do you entertain domestic inquiries ?
Yes, we do. Apart from being seasoned exporters we also supply majorly to the domestic market. So if you’re in any part of India, we will be able to assist you.


2. What sizes are your rings and bracelets available in?
Our rings and bracelets are available in multiple sizes. Due to various sizing methods and techniques, there is no widely acceptable standard size. Please mention the size you are looking for, and we will resize it for you.


3. Can you make the same design in different metals ?
We can make your design in .925 sterling silver, 14k & 18K white and yellow gold respectively. You can choose the metal and finish of your liking.


4. Do you customize the jewellery ?
Yes, we can make jewellery pieces as per your liking. If you are looking for an alternative stone or finish, it can be done. Also, if you have a specific design in mind, we can also produce the same for you (considering the minimum quantity is 15 pcs).


5. Are the carat and metal weights exactly the same as mentioned on the website ?
Since the products are made in natural stone, a slight variation in weights and size will be there. Also the rings are in multiple sizes, so the metal weight differs according to the sizes.


6. I’m looking to buy stones in bulk ? Can you help ?
Absolutely. Apart from having decades of experience in finished jewellery, we sell stones in bulk as well. From precious to semi-precious to diamonds, we have stones in all sizes, colours and cuts. Please write to us at aakanksha@jewelkotawala.com for more information.


7. Is your silver jewellery nickel and lead free?
Yes, all our products are lead and nickel free and compliant to US safety regulations.